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Privacy Policy

Privacy Policy

Company Name: Radiant Carpets Manufacturing LLC

Website: www.radiantcarpets.com

At Radiant Carpets Manufacturing LLC, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request samples, submit an enquiry, place an order, or interact with our products and services.

1. Information We Collect

We may collect the following types of information:

Personal and Business Information

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing and delivery address

  • Project or enquiry details

  • Product requirements

  • Sample requests

  • Quotation and order details

  • Payment-related information, where applicable

Communication and Order Information

  • Product enquiries

  • Catalogue requests

  • Quotations

  • Purchase orders

  • Delivery details

  • Customer service communication

  • After-sales or warranty-related communication

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests

  • Provide product information, catalogues, samples, and quotations

  • Process purchase orders and deliveries

  • Prepare invoices, order confirmations, and related documents

  • Coordinate with logistics and delivery partners

  • Provide customer support and after-sales service

  • Improve our website, products, services, and customer experience

  • Send relevant business updates, product information, or marketing communication

  • Maintain internal business records

  • Comply with legal, tax, accounting, and regulatory requirements

3. Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with:

  • Delivery and logistics partners

  • Payment service providers, where applicable

  • IT, website, and hosting service providers

  • Professional advisors such as accountants, auditors, or legal consultants

  • Government authorities or regulators where required by law

  • Authorised business partners, distributors, or contractors where relevant to your enquiry, project, or order

All third parties are expected to handle your information securely and only for the purpose for which it was shared.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse website performance, and understand visitor behaviour.

You may disable cookies through your browser settings. However, some parts of the website may not function properly without cookies.

5. Marketing Communication

We may send you product updates, catalogues, offers, project-related information, or business communication where permitted.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option, where available. Even after opting out, we may still contact you regarding active enquiries, quotations, orders, invoices, deliveries, warranties, or legal matters.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. While we take steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, accounting, tax, warranty, dispute resolution, legal compliance, and business record requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to certain processing activities

  • Withdraw consent for marketing communication

  • Request information about how your data is collected, used, and shared

To exercise these rights, please contact us using the details below.

9. International Data Transfers

Where necessary, your information may be processed, stored, or transferred outside your country of residence. In such cases, we take reasonable steps to ensure your information is protected in accordance with applicable privacy and data protection laws.

10. Links to Third-Party Websites

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing their privacy policies before sharing any information.

11. Children’s Privacy

Our website and services are intended for business and general commercial use. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Radiant Carpets Manufacturing LLC

Website: www.radiantcarpets.com

Phone: +971 56 804 2053

Address: 533-7840 Saih Shuaib 4, Dubai Industrial City, Dubai, UAE